Well, what can I say? Andy and Paul were brilliant. They located the leak, dealt with it. Identified the issue with the pressure management system and replaced it. Saw that the filter pipe was clogged up and cleared it. They checked all the visible pipework and cleaned it up, also vented the radiators.
All in all, they did a very thorough job and certainly put in the hours.
They cleared up and left everywhere very clean and tidy. We could not have asked for more.
I am happy to report that the system is working perfectly and that, once again, everyone is warm in the Church.
I cannot thank you enough for all that you have done to resolve the problem. My thanks to Paul and Andy, you are stars.
Now that our new heating system has had time to settle in a little I would like to say thank you. It has been wonderful to have both the church and the hall warm simultaneously during winter months for the first time ever. The work was completed ahead of the original schedule and with remarkably little disruption, while the final cleaning up went beyond our expectations. Early indications are that running costs will show appreciable savings on the old system, which is quite a bonus!
On a personal level, as the liaison with the church I would like to add that your installation team were a pleasure to work with, being both friendly and helpful throughout.
Thank you again, Alan.
Now that a little time has passed since the installation of the new heating, I think it is appropriate to let you know how happy we are with the system. It performs exactly as you said it would, and it has transformed the feel of the church, particularly for evening events. We find that 16C is comfortable for the congregation/audience, anything higher and it might induce sleep. It comes to temperature in about an hour, from a starting point of around 10 or 11, but the real test will come when the weather becomes more seasonal. The first gas bill was pleasantly low - about £30 of fuel used, so we are confident that the system will be affordable to run.
The installation by Paul and Darren was carried out efficiently and visitors to the church during the period were impressed by their friendliness and approach to the work. It was also a pleasure to deal with Mick. He will be pleased to know that the trench was filled properly, using sand initially, with the correct marker tapes for the gas and water pipes! Any communication with the office was dealt with speedily and more important, helpfully.
Once again, thank you! We chose the right company, which is probably the most important part of any major project. We would have no hesitation in recommending your company, and you have permission to use any part of this as a testimonial.
Kind regards, Keith on behalf of the Rector, Churchwarden and PCC of St Andrew's Church.
I would just like to write to commend you and your team (particularly Mick) on the recent excellent service given.
The boiler flooded due to a recent problem with the pressure valve on Saturday 10th November and despite Mick being off duty, he responded very quickly, giving us advice to stop the flood and arranged a Dunphy engineer (Dave) to come on Monday 12th to see what the problem was. Baxi was contacted and we had a few problems with them identifying the correct parts but Mick supported us throughout. Then, again on Saturday this week, the pressures went off and, again, when he was off duty (I assume), he talked us through everything and contacted Baxi who have promptly responded and are sending their own engineers (rather than a sub-contractor) tomorrow morning to try and see what's happened.
We are really pleased with all that Dunphy have done to help especially when it is 2 years since the system was installed and have so much trust in Mick to help when you feel helpless in a crisis - I felt that this was worth mentioning.
I know why we recommend Dunphy when asked about our heating system.
Centre Administrator St James's URC Church, Alnwick
On behalf of the Church Council and all the congregation at West Smethwick Methodist Church we would like to thank you for the efficient way you all worked to fit our new heating system into the church. We have all felt the benefit during the last two weeks and we now look forward to the winter months with confidence.
Thank you for your helpfulness and understanding.
Glenys and John Yates
Church Council Secretaries.
On behalf of our PCC and the Congregation of St. Mary's Church, Stamfordham, may I thank you for the oil-fired heating system you have installed. We first met in October 2014 when you visited us to do a survey and provide a quotation for such an installation. We then researched numerous renewable energy alternatives. For a variety of reasons, there was not a renewable energy option which would suit our requirements.
We came back to you in May 2017 with the request to design and quote for an oil-fired system. You agreed to do this and assured us that you would "give us a warm Church". We then worked together with yourself and Mick Russel through the system design, costings and faculty application. Inevitably the planning approval stage takes tim - DAC approval, public notices, chancellor's final faculty approval. Throughout this planning stage, both you and Mick Russell gave us huge support with immediate responses when the DAC requested additional information or needed questions answered. Between our Church calendar commitments and your own contract commitments, we settled for installing the system in February 2018.
February/March/April 2018 have to have been the coldest ever in many years. Your installation team - Paul Joyce, Darren and Tony - arrived. The first job was to remove the existing heating system - i.e they would be working in a grade 1 listed church with no heating! Wrapped up in the appropriate clothing, this team worked like trojans from early morning to late evening. Their work was carried out in a professional, well-planned and methodical manner. At all times, there was great respect for the historic value of the Church an its fabric so that the uplifting of floor-stones, entry to higher/lower levels with piping was all done with an empathy to preserve the integrity of the building. There was always consultation whenever a decision was needed over a choice of different options, e.g for routing the pipelines. When it was time for the elecrical elements to be installed, Dave Clegg was on site and new exactly what needed to be done.
It was critical that the installation was completed mid-Marach in time for Easter. The target was achieved and we had smiling faces on all those who attended the series of Easter Week Services - you will recall that there was a late fall of snow in March! As you had told us: "we will have a warm church" and we do indeed!
Chris, on behalf of all of us at St. Mary's, thank you for a first-class installation, a job well done, completed on schedule and for "a warm church"! We appreciate the personal interest you took in the project, coming on site to assess our needs in the first instance and then bringing Mick Russell, introducing him to us and briefing him so he could manage the physical implementation of the work to be done. Mick was always at the end of a phone to answer any queries and kept close, daily contact with the men on the ground. We appreciate the manner in which Mick would immediately react to any concerns expressed, come back with an explanation or have the matter sorted. When it was apparent that the two Tower radiators could only be installed upon completion of a Toilet installationm both you and Mick took this in your stride, adjusted your plans for this element of the installation and had the team back on site to synchronise with the Toilet contractor.
Paul Joyce, Darren and Tony worked steadily and methodically throughout the installation with huge progress made each day - each one knew what was to be done with no loss of time! Dave Clegg is extremely knowledgable in his field, giving us good advice with reasoned explanations on how to manage the heating temperatures for Services and between Services. He had the patience of job in teaching us how to use the Churchwarden Control System and was more than helpful with advice when called one Saturday afternoon in a panic! These are the men on the ground but there's another arm to the team - the Admin and Accounts - what a pleasure to work with them, Kim Dunphy and Ruth Jones, paperwork always clear and accurate! Chris, we also appreciate your visit, after project completion, to view the installation and to be satisfied with the final result.
From us all, thank you for a first-class installation and a warm church!
As you are probably aware the installation of the new heating system in our Parish Hall was completed earlier this week.
I just wanted to record our appreciation for the excellent work your team has done while onsite.
Mick has been extremely helpful as project manager. For example arranging for the old radiators to be removed back in May gave us the opportunity to redecorate in preparation for the new install and also installing the boiler in advance of the main install reduced the amount of work during August. Mick also put me in contact with a radiator guard manufacturer and also an asbestos removal company which made my life a lot easier in terms of sourcing contractors.
During the onsite install Paul was superb and a pleasure to work with as we had to 'figure out' pipe runs that 'worked' from a technical perspective but also had to accommodate our aesthetic and practical requirements.
Chris Jnr and the rest of your team did a great job and we're really pleased with the installation.
Please pass on our comments to your team.
Trustee, Member of PCC
The Church of the Ascension, Wembley
We've now had our new heating system just over a week, and everyone is absolutely delighted with the results, and the quality of the workmanship. Admittedly, a heat wave has now arrived, so there is very little need for heat!
You are aware that our old system had been giving us problems for a very long time, in particular, although we theoretically had separate zones for upstairs and downstairs, in practice the whole building was being heated whether we needed it or not as the motorised valves had decided they didn't want to play any more! Last Sunday, before the heat wave had arrived, I was pleased that we had a comfortable 20c upstairs in the church for the service and it was 14.3c downstairs, which wasn't in use. I'm sure that we will be noticing a difference in our gas bills!
I am particularly pleased that with Heatmiser Smart Stat I no longer have to go to the church to make changes to the heating schedule. (I've threatened to turn it down if I'm too hot when I'm sitting by the swimming pool when my wife and I go to Cyprus later in the year!).
A very big 'thank you' to all of your team for their hard work, particularly after the very long drive to Hastings from Rochdale each week, and then the return trip at the end of the week.
I know Chris, that you said you would come and see us again following completion - I look forward to seeing you again when it is convenient for you.
I am writing to give feedback on the work recently carried out here to install a new gas heating system.
We have found your colleagues to be thoroughly professional and courteous throughout the weeks they have been working here. They have been reliable in all aspects of the relationship, and of the work carried out. We were pleased that they consulted us on the many matters that arose through the installation and we felt very included and listened-to in that process.
It was particularly important to us that we had use of the building on Sundays and this was achieved each week. Equipment was carefully stored away and made safe. There was one Sunday where further cleaning of the floor would have been helpful to remove stray nuts and bolts and so on, but that is a very small quibble in an otherwise very pleasing piece of work. Handover and training have also been very helpful and instructive and we were grateful that the workers were able to carry out additional small works as suggested.
Our overall feedback therefore is overwhelmingly positive so do please pass that on to your workforce and thank them for their professionalism and good will.
With best wishes,
Fr Martin Thomas
We were very impressed with the work carried out. Everyone involved was conscientious and had a ‘can do’ attitude. We felt that those working on site worked hard and had a flexible attitude, particularly in view of the fact that other users of the building were sometimes on site at the same time, and activities needed to carry on as normal.
Communication was good on site, as well as with Mick Russell and Christopher Dunphy, and with the skip yard next door. There’s a clear commitment to a good after-sales service too.
Thank you very much for working in the way you did – it now means that we can expand the activities we can offer in the space throughout the week and more importantly, throughout the year – whatever the outside weather conditions.’
Best wishes, and thanks
St Marks Baptist Church
We are extremely happy with our heating system installed by Dunphy Church Heating. Before our heating system was installed we we very limited by how we could use our building, as a growing business not having a heating system really hindered our development.
Now we have heating there is no stopping us! It had been on our wish list for years and we’re really glad we took the plunge with Dunphy, they took the time to make sure our particular and specific needs were met, made sure that the materials and equipment installed worked with our listed building status. The install team were very considerate of our needs while installing the system while we had paying bookings and had to remain open.
Everyone that visits us remarks on what a difference it has made and we are very much looking forward to growing our business all year around.
The heating at our church developed a serious leak during the Spring of last year. After consultation with various companies who were unable to help us, and the growing conclusion that we needed to install a whole new system, not just patch up any leaks (the boiler was still the original from when the church had been built in 1938), we were finally recommended to try Christopher Dunphy Ecclesiastical Ltd. They turned out to be quite literally an answer to our prayers. They arranged to visit us very quickly and sent a quote almost immediately. We were anxious to get the heating installed before the winter, but due to delays with paperwork, through no fault of Dunphys , installation finally took place during December. The team, led by Mick Russell efficiently removed all the old radiators and pipework and set about installing the new system. Chris and Paul worked very hard and by Christmas it was up and running in the main part of the church and they returned early in January to complete the job. Throughout the work we were kept informed of what was happening. They worked very hard for long hours during Monday to Thursday each week then cleared up so we could carry on as usual Friday to Sunday. They always paid good attention to Health and Safety and were polite and helpful. The new system is much more efficient than what we had before. We especially like the password protected ‘Intelligent’ Churchwarden control panel which is so much easier to use.
Thank you Dunphys for our lovely warm church.
Dear Mr Dunphy
As you will be aware, St Clement’s Church in Leigh-on-Sea, Essex, has just had a new Potterton boiler installed by your company. After months of no church heating due to a catalogue of problems with our previous Ideal boiler. we now have a wonderful warm church and a congregation of very grateful people.
I am one of the churchwardens at the church and for the last two and a half years I have been dealing with numerous boiler problems and of course many unhappy people. Sometimes I actually felt like just walking away from the situation as no-one seemed able to identify what was really wrong with the Ideal boiler! However Mick Russell from your company has been absolutely brilliant and has given much time and attention to the problem by visiting the church, dealing with other companies who have been involved with the so-called repairs and also involving Ideal themselves. He has been extremely patient and understanding and has done his utmost to help me/us through the problem. It became obvious, after already spending a considerable amount of money, that the Ideal boiler had given up the ghost – even though it was only installed by Dunphy’s at the end of 2011. Finally we decided to opt for a new boiler as we had come to the end of our tether! We did not want another Ideal boiler even though they offered to replace the original at a reduced cost. Enough is enough! Hence we opted for our new Potterton boiler and we are so pleased and relieved to finally have a warm, inviting church. Mick was so good to arrange schedules so that our job was fitted in before Christmas and now I can ‘relax’.
I really must praise the engineers who installed the new boiler as they worked so hard and were so accommodating to fit in with the life of the church eg. services, Buggytime etc. They were a credit to your company. Mick Russell proved to be an enormous help to me and I am so grateful for all his efforts.
Thank you all for all the help, advice and support we received through this ‘ordeal’. Now I can relax hopefully!
Our congregation are thrilled with our new heating system which you installed this summer. What a difference from previous years when we would eventually get the heating to work on a Sunday, only to find, as you moved around the church, there were cold spots everywhere and the best place to sit was next to a radiator! Now, wherever you go in the church, it is just the same comfortable temperature, just perfect, thank you.
Very happy to show any would be clients what a wonderful heating system you have installed.
Julie and Sal
We would like to express our sincere thanks for the way your team carried out the installation of the electric heating systems at the Trowbridge almshouses. We are aware that the project was somewhat problematic with the original controls proving too basic and the digital controls being very small and inaccessible for the age-group concerned. You also remained patient whilst we resolved the problem with some residents actually complaining that the system was unsuitable for their needs.
Andy and Richard were both splendid chaps who were considerate of the individual personal problems of the 10 elderley residents. They worked in a professional manner with much appreciated attention to detail on surface-mounted trunking. Andy was very patient when explaining the operation of the timer/controls ensuring each resident understood the essential basics. I have since followed this up with a step-by-step guide which makes it simpler to understand the particular timer/controls installed.
Ruth and Kim have been a pleasure to liaise with; always listening to our concerns and taking the time to find a fair and amicable resolution. Ruth was very diplomatic and took the time to explain the invoices for which we are extremely grateful. As a small charity we’re not in the habit of spending such large capital sums and have appreciated your patience.
I’m sure you receive many such letters of thanks but we’ve been so impressed with your whole team it would be thoughtless of us not to express our gratitude. If you have any future customers seeking references please feel free to suggest they approach us for our experience with your team and the heating systems they install.
Clerk to Trustees
I have to write to you, on behalf of the PCC, in order to thank you and your staff on the wonderful job they made of installing our new heating system.
The men worked so cleanly and left no mess when services interrupted their day, which happened twice in their last week. They worked with humour and consideration throughout.
You can be assured that I and many on the PCC would highly recommend your company to anyone seeking new church heating.
Thank you once again,
Dunphys were a pleasure to work with. They were professional and knowledgeable and their flexibility in working round unforeseen church events was much appreciated.
The church was never out of action and apart from some inevitable dust, church life continued with little disruption. We are delighted with the quality of the work and looking forward to a warm church this winter.
I must say that the team working on the boiler have been very efficient and have been a pleasure to deal with, a credit to the company.
Seasons wishes to all
Holy Trinity Church Heworth received several quotes for a new heating system which was urgently required.
Chris, who came to look around the church and provide the initial information and make recommendations, was very knowledgeable, considerate and listened to our requests. The agreement was then made to go with Dunphys and an initial meeting held to firm up certain issues. At every subsequent meeting Mick Russell from Dunphys ensured that he communicated well to ensure that the relevant people were present and all meetings went ahead as planned, on schedule.
Communication was excellent throughout the project. Timescales were agreed and adhered to. The two workmen, Paul and Darren were polite, considerate and hard working. During the work a family expressed the wish to have a funeral within Church. This was never a problem for Dunphys. They cleaned up the church in good time to allow the funeral to go ahead. Dave the Electrician was on hand to explain to us how the system worked and was willing to deal with any queries/problems as they arose
On completion of the work the Church no rubbish was left in the building. All our enquiries and requests were dealt with efficiently and we are delighted with the appearance and efficiency of the system.
We would certainly recommend this firm to anyone who requires such work
Church Warden Holy Trinity Heworth
Dear Mr Dunphy,
On behalf of the congregation I would like to express our thanks to both you and your team for all the help you have given us recently while we were having new gas boilers installed at the church. Your consideration and attention to detail both by yourself and your engineers has been greatly appreciated.
For myself, let me say that your engineers and electrician were so hardworking, considerate and easy to work with that thank you seems totally inadequate. Paul, Pete, Dave and Mike are a credit to your firm and my heartfelt thanks to them all.
Should you decide to come north sometime to look at the installation please do not hesitate to contact either myself or Rev. Hutton Steel as we will be delighted to see you.
Sandra Burnett, Treasurer
I was filling in your questionnaire and I thought I would also drop a line or two regarding the heating system which has been installe at our hall. I would recommend that anyone looking for church heating speak to Dunphy’s first. From the first contact right to the end they have all been very approachable, but professional. I really cannot praise them enough. They worked around our schedule, and updated me daily as to what they were working on. The personnel on site were very professional, and a pleasure to deal with. All in all a very satisfied customer.
Thank you all.
Alison Critchley, Churchwarden
Our congregation really appreciate their warm church, having experienced a cold one for so many years.
In our case installation was not straightforward, due to other work having to be completed at the same time. However, the way in which the team cooperated with us at this time was greatly appreciated.
Right from the start we were helped through the whole procedure. From you liaising with the Diocese to Mick helping with our Utility Company. Due to the team’s expertise, we felt we were in safe hands at all times.
We would like to thank you, Paul, Dave and Mick for your commitment and for doing such an excellent job. Nothing was too much trouble for you.
We are so glad that we chose you to install our heating system. We really cannot thank everyone who was involved enough and would certainly recommend you to prospective customers without any hesitation.
With best wishes – Judy, Churchwarden
re:Replacement of heating system to the chapel worship area
I am writing on behalf of Salem Methodist Church to express our gratitude to you and Baxi Commercial for the help and support you have given us in providing equipment and expertise to help us to
move forward with the replacement of our heating system for the church.
The material support in the supply of boilers, flue kits, controls, support frames and low loss header has made a significant beneficial impact on the overall cost of the project and has enabled us to bring the installation date forward by two years. The timing was also extremely fortuitous because the old equipment was beginning to fail and would probably not have remained in service for much longer.
We are also appreciative of the technical support offered to us both in the early design stages and throughout the installation on site. Your assistance in proposing suitable contractors with expertise in church heating for us to approach for tenders was very helpful and gave us confidence in the eventual appointment
of Christopher Dunphy Ecclesiastical Ltd, which was one of your nominated contractors. They have done a first rate job and shown that your confidence in them is rightly deserved.
Please accept our sincere thanks for all your assistance in enabling us to proceed with this work which is so important for the future wellbeing of our church, fellowship and local community.
When looking for a replacement heating system for our church we looked at six companies all with different suggestions, some good and some bad. Christopher Dunphy came along and put our minds at rest as to the system that would be right for us. He designed a system which apart from being virtually invisible to the eye was above all economical and easy to use.
When spending a large amount of money you have to have complete confidence not only in the person but the product they a selling. They have a dedicated staff who have the skill and sympathy of the building in mind when they are installing the system. The work was completed in the time agreed with the minimum of upheaval to services, funerals and weddings.
CDE are thoroughly professional company with the experience of working , in our case, in a medieval church and we would highly recommend them.
Church Warden, Farnworth St Luke’s Church
The system you installed in our very large and very cold church has now been running for over 3 (winter) months and we must say that it has lived up to the specifications you detailed. The church is never colder than 10C and it generally reaches the design temperature of 20C irrespective of outside temperatures. It falls a degree or two short of this on very windy days, but we are working on the draught proofing!
We must compliment you on your workforce who were a pleasure to have around for the 6 weeks it took to install the system. They were efficient, polite and helpful, particularly in regards to adjusting their hours to allow the church to continue its work. We would have no hesitation in having them back or in recommending them to any other church.
While it will need to run for perhaps a full year before we will know the cost of running the system, it is already evident that it is not only cheaper than the previous electrical system of underfloor, under pew and radiant heaters, but we feel we are now getting warmth for our money.
Dr Ian W McAndrew
Properties Manager, St Bees Priory
I would like to thank you for the excellent new heating system your company has installed for us. It is a huge improvement on what we had before and has made our church building into a space that can be used at any time during the week.
We have now had a few months to get used to using the new system and are very pleased with what we have both in terms of functionality and how it has been installed. The men that installed the system had to overcome quite a few problems, which they did admirably, and the quality of their work is very good.
Our thanks go particularly to Mick Russell who had to manage the complications that arose with external suppliers and the delays that created.
We would be very happy to recommend your services to anyone seeking to install or upgrade a heating system in a church.
Mrs C Richardson
Churchwarden of the Church of the Good Shepherd
I am writing to say how absolutely delighted we at St. Mark’s, Kennington, are with the recently installed heating system.
Mick Russell and Paul and their team were a delight to work with. They were incredibly considerate of various Church activities that they had to work round and they won many friends and fans. The routes for the pipe work were very carefully thought out, and the end result has exceeded our expectations. From a notoriously cold Church for the last 191 years, we reckon that we are now the warmest Church in London. The few hiccups that inevitably cropped up were promptly and cheerfully put right.
I would be happy to wholeheartedly recommend Dunphys to any Church looking to install new heating.
With thanks, and best wishes
It is remarkable that we now have heating controls that we can set at the time required and leave the sensor to work out when to put the heating on. We were particularly impressed at the slick organisation of the materials and the hard work of the men installing the heating systems.
We managed to give the church a final clean up in time for us to worship in the church on Sunday 15th March. This was especially appropriate because it was Mothering Sunday, and we could be back worshipping in our mother church. It felt like a ‘home-coming’ as somebody remarked and others said it was lovely to have a ‘warm welcome’. It was a truly lovely service and the occasion made possible by the hard work of the team. The children also commented on being warm and the ‘lovely radiators’.
We had not been able to use the church for about six weeks due to the cold weather so it felt especially lovely to be back in the church rather than setting up in the hall.
We are indebted to the advice given at the outset of this project and the hard work of the team to install the heating systems. You and your people have at every stage done what you said you were going to do; you have delivered a really first-rate system within the agreed timescale and to the agreed cost, and we could not have asked more of you than that. You were also approachable and easy to work with, and we would happily recommend you to other churches in our position. Thank you.
On behalf of St Devenick’s Church, I would like to thank you for the excellent work you have done in upgrading our central heating system. The congregation seem delighted to have a warm church and we were very pleased with the high level of expertise and professionalism of the staff that carried out the work.
I am sure you will have received similar sentiments from the Church Wardens, but I would also like to say how much we have appreciated the excellent way this (the work) was done. My wife and I housed the team while they stayed in Marcham and we saw at first hand what a good bunch they were and the professional way they treated the job.
Our congregation really appreciate their warm church, having experienced a cold one for so many years In our case installation was not straightforward, due to other work having to be completed at the same time. However, the way in which the team cooperated with us at this time was greatly appreciated.
Right from the start we were helped through the whole procedure. From you liaising with the Diocese to Mick helping with our Utility Company. Due to the team’s expertise, we felt we were in safe hands at all times.
We would like to thank you, Paul, Dave and Mick for your commitment and for doing such an excellent job. Nothing was too much trouble for you. We are so glad that we chose you to install our heating system. We really cannot thank everyone who was involved enough and would certainly recommend you to prospective customers without any hesitation.
With best wishes
On behalf of the PCC, the Rector and Greta and myself (wardens), we would like to express our sincere thanks for bringing our 800 year old church into the 21st century and by removing the old floor pipes, giv ing us the freedom to reassess the way we can fulfill the requirements of the congregation.
My main purpose in writing today is to express our thanks to those of your staff who have been so cooperative and helpful in enabling us to prepare the church for last night. We really do appreciate the help in tidying up that was necessary to make the place workable and safe for us.