Dear Mr Dunphy
As you will be aware, St Clement’s Church in Leigh-on-Sea, Essex, has just had a new Potterton boiler installed by your company. After months of no church heating due to a catalogue of problems with our previous Ideal boiler. we now have a wonderful warm church and a congregation of very grateful people.
I am one of the churchwardens at the church and for the last two and a half years I have been dealing with numerous boiler problems and of course many unhappy people. Sometimes I actually felt like just walking away from the situation as no-one seemed able to identify what was really wrong with the Ideal boiler! However Mick Russell from your company has been absolutely brilliant and has given much time and attention to the problem by visiting the church, dealing with other companies who have been involved with the so-called repairs and also involving Ideal themselves. He has been extremely patient and understanding and has done his utmost to help me/us through the problem. It became obvious, after already spending a considerable amount of money, that the Ideal boiler had given up the ghost – even though it was only installed by Dunphy’s at the end of 2011. Finally we decided to opt for a new boiler as we had come to the end of our tether! We did not want another Ideal boiler even though they offered to replace the original at a reduced cost. Enough is enough! Hence we opted for our new Potterton boiler and we are so pleased and relieved to finally have a warm, inviting church. Mick was so good to arrange schedules so that our job was fitted in before Christmas and now I can ‘relax’.
I really must praise the engineers who installed the new boiler as they worked so hard and were so accommodating to fit in with the life of the church eg. services, Buggytime etc. They were a credit to your company. Mick Russell proved to be an enormous help to me and I am so grateful for all his efforts.
Thank you all for all the help, advice and support we received through this ‘ordeal’. Now I can relax hopefully!