We would like to express our sincere thanks for the way your team carried out the installation of the electric heating systems at the Trowbridge almshouses. We are aware that the project was somewhat problematic with the original controls proving too basic and the digital controls being very small and inaccessible for the age-group concerned. You also remained patient whilst we resolved the problem with some residents actually complaining that the system was unsuitable for their needs.
Andy and Richard were both splendid chaps who were considerate of the individual personal problems of the 10 elderley residents. They worked in a professional manner with much appreciated attention to detail on surface-mounted trunking. Andy was very patient when explaining the operation of the timer/controls ensuring each resident understood the essential basics. I have since followed this up with a step-by-step guide which makes it simpler to understand the particular timer/controls installed.
Ruth and Kim have been a pleasure to liaise with; always listening to our concerns and taking the time to find a fair and amicable resolution. Ruth was very diplomatic and took the time to explain the invoices for which we are extremely grateful. As a small charity we’re not in the habit of spending such large capital sums and have appreciated your patience.
I’m sure you receive many such letters of thanks but we’ve been so impressed with your whole team it would be thoughtless of us not to express our gratitude. If you have any future customers seeking references please feel free to suggest they approach us for our experience with your team and the heating systems they install.
Clerk to Trustees